Our Guarantee - Wunderkin Co.

Our Guarantee

If your bows have come undone you’ve come to the right place! We’ll happily attempt to fix them free of charge. Just complete the form below, and include the required info inside the package. Our retie and repair program is intended to return the bows as close as possible to their intended condition.  Unfortunately, we are not able to convert bows, remove stains, or repair fabric damaged by water or sun exposure.  You will receive an email when your bows are ready to be shipped back. 

Please note that we are not responsible for items that are lost in transit, so we recommend you insure and obtain tracking on your package. We will do our best to fix your bows but some items may be unrepairable and will be returned to you. If you have any questions about your specific retie please contact hello@wunderkinco.com

If you have a clip or barrette that has broken, do not send those in to the retie program. Just email hello@wunderkinco.com with a photo of the broken clip and the color name and we will take care of replacing it. 

Warmly,

The Wunderkin Co. Team

To Submit a re-tie request follow these simple steps!

1. Fill out this form.
2. Print out this form, complete it in it's entirety, and include in your package.
3. Safely secure your bows and include original alligator clips or headbands
(even if they are broken) with the bows. Mail to: 
Wunderkin Co.
Attn: RETIES
1907 Grand Avenue Apt. D 
Everett, WA 98201
4. In 3-4 weeks your bows will be back on your doorstep, good as new.
NOTE: If you fail to complete these steps, we cannot guarantee that your bows will be returned.