FAQ

Frequently Asked Questions

 

I’ve never bought one of you bows before, which one would you recommend for a newborn?

While any of our headbands would fit a newborn, we love the Petal bows and Retro Knots in size Small for infants.

 

How long will it take my bows to ship?

Orders will ship within 2-3 business days from your order date via USPS first class mail, and should be delivered with about 5 business days. You will receive a confirmation email with a tracking number so you can trace the status of your package every step of the way! Our processing time is subject to change if we are experiencing a high volume of orders.

 

I placed a few orders in succession, are you able to combine them so that they ship together?

Absolutely! Be sure to email us promptly after you place your orders so that we can combine them prior to shipping.

 

I had a discount code and/or gift card that I forgot to use on my order, are you able to apply it retroactively?

Definitely! So long as your order hasn’t shipped, we are able to retroactively apply your discount/gift code and issue you a refund.

 

USPS says my package has been delivered, but it’s not in my mailbox. What should I do?

First, we recommend checking with neighbors as well as calling your local postal office. If you've done those things, email us at hello@wunderkinco.com as soon as possible and we will do our very best to help! 

 

Why doesn’t the bow I bought look exactly as was listed online?

While we strive for our product images to be completely accurate representations of what our bows look like in real life, keep in mind that screen calibration on your device may affect the appearance of the color. Also, pattern placement on our printed fabrics may vary slighty! Each handmade bow is unique and may vary slightly from the bow in the photograph.

 

I received an incorrect and/or damaged in my package. What should I do?

Email us at hello@wunderkinco.com right away and we will absolutely make it right!

 

I’m not happy with the item I purchased, can I exchange it for something different?

Our inventory is constantly changing so if you see something on our site that you’d like instead, go ahead and order it! We can always refund you for your return after the fact. Follow this link to initiate a return.

 

My bow came untied! Are you able to repair it?

Of course! Wunderkin bows are 100% guaranteed for life so we will always repair an untied or damaged bow. Click here for more information about our guarantee and how to send your bow in for a repair.

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