Frequently Asked Questions
1. How long will it take my order to ship?
Orders will typically ship within 2-3 business days from your order date via USPS first class mail, and should be delivered within about 5-10 business days for domestic customers.
Please note: Our processing time is subject to change if we are experiencing a high volume of orders. Order volume is very high during sales, so please expect shipping times of up to 2 weeks for orders placed during sales.
Upon checkout, you’ll have the option to upgrade to priority shipping which usually takes 2-3 days to be delivered within the U.S, once your order is shipped, however we are not able to guarantee delivery times. We recommend emailing after you place your order if you need it by a certain date so that we can expedite processing. Any shipping estimates given at checkout are estimates of USPS transit times only and do not include our processing time for your order. If you’re interested in express or overnight shipping, please check-out with priority shipping and email us at email@example.com and we can manually upgrade you! You will receive a confirmation email with a tracking number so you can trace the status of your package every step of the way!
2. What are your shipping rates?
While shipping rates vary based on location, first class shipping is free for orders with a subtotal over $50 for domestic customers! You may also upgrade to priority shipping for an additional cost, or express, overnight shipping by emailing firstname.lastname@example.org. Shipping charges are not eligible for refund once an order has been shipped.
3. Do you offer international shipping?
Yes! International orders are shipped via USPS First Class Package International mail. Depending on the destination country, First Class International Shipping typically takes 2-3 weeks for delivery, however, with current delays, it can take up to 2 months. Tracking may not be available once your package reaches the destination county. At checkout, you will have the option to upgrade to Priority Mail International, which is a faster service. We recommend upgrading the shipping service on any order that is needed by a certain date.
In order to avoid delivery issues, please ensure that your shipping address is correct and meets all USPS standards. Due to the increased number of issues and delays we are experiencing with international shipping, we are not responsible for orders that are lost or returned to sender once they reach their destination country.
International orders also may be subject to duties and/or taxes. These are the responsibility of the customer upon delivery. We are not able to change the information on customs forms in order to avoid customs duties or taxes. Orders returned to us for non-payment of customs duties/taxes are not eligible for refund.
4. I placed a few orders in succession, are you able to combine them so that they ship together?
Absolutely! Be sure to email us promptly after you place your orders so that we can combine them prior to shipping. Once an order has been processed for shipping we are no longer able to combine it with other orders.
5. I need my order for an upcoming event, how can I ensure the order gets to me in time?
We love that our clips are a part of so many family photos and special occasions! If you need your order by a certain date, first we recommend ordering at least 2 weeks ahead of time. After placing your order, send us an email at email@example.com and we will do our best to expedite processing of your order. Due to the high order volume during sales, we are unable to accommodate expedited handling requests for orders placed during sales.
If your event is less than 2 weeks away, we do also recommend upgrading to Priority Mail or Priority Mail Express shipping at checkout. Though we are not able to guarantee delivery dates, upgraded shipping gives you the best chance of getting your order in time.
6. I had a discount code and/or gift card that I forgot to use on my order, are you able to apply it retroactively?
So long as your order hasn’t shipped, we are able to retroactively apply your discount/gift card and issue you a refund. Please note: bundle codes and single-use per customer codes must be entered at checkout and may not be applied retroactively. Only one discount code is applicable per order. Additional discounts are not applicable on already discounted items.
7. USPS says my package has been delivered, but it’s not in my mailbox. What should I do?
First, we recommend checking with neighbors as well as calling your local postal office. If you've done those things, email us at firstname.lastname@example.org as soon as possible and we will do our very best to help!
We are not responsible for items that are lost or damaged by 3rd party mail forwarding services. If your item has been marked as delivered by USPS, please work with your mail forwarding service to locate any package that they say has not been received.
8. Why doesn’t the item I bought look exactly as was listed online?
While we strive for our product images to be completely accurate representations of what our bows look like in real life, keep in mind that screen calibration on your device may affect the appearance of the color. Also, pattern placement on our printed fabrics may vary and we are not able to accommodate requests for specific pattern placement.
9. I received an incorrect and/or damaged in my package. What should I do?
Email us at email@example.com right away and we will absolutely make it right!
10. I’m not happy with the item I purchased, can I exchange it for something different?
Our inventory is constantly changing so if you see something on our site that you’d like instead, go ahead and order it! We can always refund you for your return after the fact. Follow this link to initiate a return.
11. My clip has broken! Are you able to replace it?
Of course! Wunderkin clips are 100% guaranteed for life so we will always replace it with a new clip or store credit. Please send an email to firstname.lastname@example.org with a photo of the broken clip along with the name of the color and we will take care of that for you.
12. I need to make a change to my order or cancel it. What should I do?
Please email email@example.com and we can help you with that. As long as your order has not been processed for shipping, changes and cancellations can be made. Please note: Cancellation is not available for pre-orders that are already in production.
13. I recently placed an order and now the items I purchased are on sale. Can I get a price adjustment?
We do not offer price adjustments for orders placed outside of the sale period. If your order has not shipped, we are happy to cancel that for you so that you can re-order at the sale price. If your full-price order was placed within the last 30 days, it may also be returned for a full refund under our normal return policy if you would like to re-purchase at the sale price.
HOW IT STARTED
I started making bows at my kitchen table in 2013. I had just become a mom, I wanted to make cute things for my girls. I didn't just want to throw ruffles and glitter at them (not there is anything wrong with glitter!). I wanted to create simple accessories that would be the backdrop for their daily adventures.
More importantly, I wanted the brand to be meaningful, and to encapsulate what motherhood meant to me. My vision is that Wunderkin Co. is synonymous with raising confident, brave and kind kids who boldly grow into the humans they were meant to be.